Questions and answers
What travellers ask us most before a private tour in Ottawa, Canada’s capital.
Your private tour
Is Ottawa the capital of Canada?
Yes. Ottawa is Canada’s capital: Parliament Hill, the national museums and the Rideau Canal, a UNESCO World Heritage Site, are all here. Gatineau, Quebec, is just across the river.
How many people can join a tour?
1 to 3 guests per booking, including infants and children. The tour is private: no other travellers join.
What vehicle do you use?
A private, air-conditioned Hyundai Santa Cruz, a compact crew-cab pickup. Every guest gets a window seat, and strollers and bags travel in the covered truck bed. More vehicles, including a luxury sedan, will be available soon.
Can we change the route?
Yes. Every tour is fully customizable. The route is a suggestion, and your driver-guide adapts it to your interests and pace.
Is the tour in French?
Tours are in English. French is available on request.
Pickup and timing
What time does the tour start?
All tours start at 8:00 a.m. Your driver-guide meets you in your hotel lobby 5 minutes before.
Where do you pick us up?
Pickup and drop-off are free in downtown Ottawa, the ByWard Market, Centretown, the Glebe, Sandy Hill and Gatineau (Hull). Ottawa Airport (YOW) and VIA Rail Ottawa Station are available for an added fee.
How does the Montreal or Mont-Tremblant day trip work?
You pick one destination. We pick you up at your hotel in Ottawa at 8:00 a.m. and drive about 2 to 2.5 hours each way, with a rest break before the evening drive home. You are back around 10:00 p.m.
Do you pick up in Montreal?
Not yet. All tours start with pickup in Ottawa or Gatineau.
What’s included
What is included?
- Private tour for your group only, with a private driver-guide
- Private air-conditioned vehicle, with all parking, fuel and tolls
- Door-to-door pickup and drop-off in downtown Ottawa and Gatineau
- One coffee or tea and a snack per guest at a coffee shop of your choice
- Bottled water, free Wi-Fi and phone charging cables on board
- Infant, child and booster seats on request, free
- Advance booking of restaurants, museum tickets and Parliament tours
What is not included?
- Gratuities (optional)
- Lunch, dinner and other food and drinks
- Museum, cruise, gondola and attraction admissions
- Pickup outside the service area (extra fee)
- Personal expenses
Families and accessibility
Can we bring children?
Yes. Under Ontario and Quebec law, infants and small children must ride in a car seat. Infant, child and booster seats are free on request: tell us each child’s age when you book. The 14-hour day trip is best for adults and older children.
Is the tour wheelchair accessible?
No, the vehicle is not wheelchair accessible. Expect about 4 to 6 km of easy walking per day, or less on request.
Are service animals welcome?
Yes, service animals are welcome.
Booking and cancellation
How do I book?
Book on Viator with the “Book on Viator” button on any tour. Booking directly on this website is coming soon.
What is your cancellation policy?
Free cancellation up to 24 hours before the start of your tour.
What if the weather is bad?
Tours run in most weather. In severe conditions, we offer you a new date or a full refund.
Still have a question?
Write to us and we’ll answer you personally.