Privacy Policy

City Jumping is a business registered in Ontario, Canada. We run private day tours from Ottawa, Canada’s capital. This policy explains how we handle your personal information when you visit this website, book a tour or write to us.

We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, for people in Quebec and the parts of our tours that take place in Quebec, Quebec’s Act respecting the protection of personal information in the private sector (Law 25).

The person responsible for protecting personal information at City Jumping is [to complete before launch: name and title of the person responsible]. You can reach them at info@cityjumping.com for any question or request about your information.

We collect only what we need to plan and run your tour and to answer you.

• When you book on Viator: Viator shares with us your name, phone number, pickup hotel or address, travel date, number of guests and any special requests, so we can run your tour. If you travel with young children, we ask for each child’s age to provide the right car seat, as Ontario and Quebec law requires.
• When you create a City Jumping account or sign in: your email address and the language you use on the site, plus the name and phone number you choose to add. To keep accounts secure, our account provider also records when you sign in, from which IP address and with which browser.
• When you send a booking request on this website: the tour, date and number of guests, your pickup hotel or address, your phone or WhatsApp number, your choices for the day (destination or 2-hour experience, and interests) and any special requests. If you travel with children, each child’s age, to provide the right car seat. The request is linked to your City Jumping account.
• When you write to us, by email or in the Messages section of a booking: your name, email address and what you tell us in your message, so we can answer you. Messages written in a booking are kept with that booking.
• When you visit this website: we do not use analytics, advertising or tracking cookies, and we do not identify, locate or profile visitors. Necessary cookies remember your language (English or French) and, if you sign in, keep you signed in. Our hosting provider processes basic technical data, such as your IP address, only to deliver the site and protect it from attacks.

We use your information only:

• to create your account, sign you in and keep your account secure, including emailing you sign-in codes;
• to plan and run your tour, including pickup, car seats and any bookings we make for you;
• to answer your booking requests and confirm or decline them;
• to email you about your booking requests: when we receive them, and when we confirm, decline or cancel them;
• to communicate with you before, during and after your tour;
• to meet our legal, tax and accounting obligations.

We do not sell your personal information, and we do not use it for marketing without your consent.

We share personal information only when needed, and only what is needed:

• Viator, when you book through Viator. Viator’s own privacy notice explains how it handles the information it collects.
• Restaurants, museums and attractions, when you ask us to book for you (usually just a name and the number of guests).
• Service providers that help us run the business: Supabase, which stores City Jumping accounts and booking requests, our email provider, Spacemail by Spaceship, which sends our emails, and our website hosting provider, Cloudflare, which delivers this website and protects it from attacks.
• Authorities, if the law requires it.

• Viator privacy notice (opens in a new tab)

Your City Jumping account and your booking requests are stored by Supabase on servers in Canada (Montreal region).

Some of our other service providers, such as Viator and our email and hosting providers, may store or process information outside Quebec and outside Canada, for example in the United States. In that case, your information may be subject to the laws of that country. We choose providers that protect personal information with appropriate safeguards.

We keep your booking and contact information for [to complete before launch: how long we keep it], then delete it or make it anonymous, unless the law requires us to keep it longer.

Access to your information is limited to the people who need it to run your tour. We use reputable service providers, secure connections (HTTPS) and strong passwords. If a privacy incident ever puts your information at risk, we will inform you and the authorities as the law requires.

You can ask us, at no cost:

• to see the personal information we hold about you;
• to correct it if it is wrong or incomplete;
• to delete it, unless the law requires us to keep it;
• to receive the information you gave us in a structured, commonly used format, or to have it sent to another organization;
• to withdraw your consent, for example to stop receiving messages from us.

Write to info@cityjumping.com with the subject “Privacy request” (or “Delete my data”) and tell us what you would like. We may ask you to confirm your identity. We answer within 30 days.

You can delete your City Jumping account yourself on the My account page, or write to us the same way. We then delete your account and the information linked to it, including your booking requests, unless the law requires us to keep it.

This website is for adults planning a trip. We collect information about children, such as their age for car seats, only from their parent or guardian and only to keep them safe during the tour.

Please contact us at info@cityjumping.com: we will do our best to resolve your concern.

We will update this policy when our practices change, for example when we add online payment. The date at the top shows the latest version.