Terms

These terms apply to this website and to private tours provided by City Jumping, a business registered in Ontario, Canada. They are available in French and in English.

• Every tour is private: 1 to 3 guests per booking, including infants and children. No other travellers join.
• Tours are provided in a private, air-conditioned Hyundai Santa Cruz. The vehicle is not wheelchair accessible.
• Routes are suggestions. Your driver-guide may adapt them for traffic, closures, weather, safety or your own wishes. Some places close on certain days or seasons.
• Admissions to museums, cruises, gondolas and attractions, meals, drinks and gratuities are not included unless stated otherwise.
• Tours involve about 4 to 6 km of easy walking per day, less on request.

You can book in two ways: on Viator, or by sending a booking request on this website with your City Jumping account. Prices are in Canadian dollars, per group of 1 to 3 guests.

A request sent on this website is not a booking yet. We check the date and your choices, then confirm or decline it; your tour is booked only once we confirm it. Nothing is charged when you send a request: you pay after we confirm your booking, and we tell you the price and how to pay at that time. We may decline a request, for example when the date is no longer available.

Bookings made on Viator are also governed by Viator’s terms and conditions, including payment and refunds.

• Viator terms and conditions (opens in a new tab)

• Free cancellation up to 24 hours before the start of your tour.
• Bookings made on this website can be cancelled in My account: a request still waiting for our answer at any time before the tour, and a confirmed tour free of charge up to 24 hours before it starts. Later, please contact us.
• Tours run in most weather. If severe conditions make a tour unsafe, we offer you a new date or a full refund.

Tours start at 8:00 a.m. Your driver-guide meets you in your hotel lobby 5 minutes before. Pickup and drop-off are free in downtown Ottawa, the ByWard Market, Centretown, the Glebe, Sandy Hill and Gatineau (Hull). Ottawa Airport (YOW), VIA Rail Ottawa Station and other places outside this area are available for an added fee.

Ontario and Quebec law requires infants and young children to ride in a suitable car seat. Please tell us each child’s age when you book: infant, child and booster seats are provided free of charge. For everyone’s safety, we cannot drive a child without a suitable seat.

• Give us accurate information when you book, including your pickup address and your children’s ages.
• Be ready at the pickup time.
• Wear your seatbelt and follow your driver-guide’s safety instructions.
• Respect the places you visit and their rules.

Restaurants, museums, attractions and Viator are independent businesses with their own rules. We are not responsible for their services, opening hours or prices.

We provide every tour with care and skill. Nothing in these terms limits the rights you have under the consumer protection laws that apply to you, including those of Ontario and Quebec.

A City Jumping account is free. You sign in with a code we email you, or with a password if you set one. Anyone who can read your email can sign in to your account, so keep your email private.

Please give us accurate contact details so we can reach you about your bookings. You can delete your account at any time on the My account page or by writing to us. We may close an account that is used to break the law or these terms.

The text, logo and design of this website belong to City Jumping. Photos are our own or used under free licences, with credit to their photographers. Please do not copy them without permission.

How we handle your personal information is explained in our Privacy Policy.

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. If you are a consumer living in another province, such as Quebec, you also keep the protections of your province’s laws.

Questions about these terms? Write to us at info@cityjumping.com.